Privacy Policy

Sherlock Homes Letting Agents (SHLA) understands that your privacy is of paramount importance.

This is the privacy policy relating to Sherlock Letting Agents Limited and website located at This Privacy Policy is applicable to any personal information which identifies the user,customer,landlord or third part supplier and is given by you to SHLA via the Website or related website's,phone call, in person, email or in writing. SHLA may at any time update this Privacy Policy.

You may be asked to submit Personal Information in order to receive or use services in the company/on the Website. By entering your details you enable SHLA and its service providers to provide you with the services you select. Whenever you provide such Personal Information, SHLA will treat that information in accordance with this Privacy Policy.

By accessing and using the Website you are agreeing or have agreed to be bound by the Website Terms and the Privacy Policy and you also consent to SHLA holding, processing and transferring any Personal Information that you give SHLA as set out in this Privacy Policy. Sherlock Homes Letting agents is notified under the Data Protection Act 1998 and GDPR 2018. By contacting SHLA in any form you also agree to the same (website, phone, post, in person or by email).

If you have instructed us to perform a service on your behalf, SHLA may be required to share your information with selected third parties including suppliers, sub-contractors and credit reference agencies. If this is required, then we will usually inform you before collecting your data if we intend to use it for such purposes.

SHLA may also be required to disclose your information if we are under a duty to do so in order to comply with any legal obligation, this includes exchanging information for the purpose of fraud prevention and illegal migration.

Where we store your information

The data that we collect from you will be stored by SHLA agents and all reasonable steps will be taken to ensure that your data is treated securely and in accordance with this privacy policy.

Use of the Personal Information

SHLA will use your name, address, telephone number, fax number or e-mail address to contact you when necessary.


You should be aware that information in data may be automatically collected through the use of "cookies". Cookies are small text files a Website can use to recognise and allow SHLA to observe behaviour and compile accurate data in order to improve the Website and to target any advertising.

Security Measures

SHLA will take reasonable precautions to prevent the loss, misuse or alteration of your Personal Information. SHLA employees or designated indiviluals who have access to your Personal Information are required to keep that information confidential and are not permitted to use it for any purposes other than to enable you to use the Website. The personal information that SHLA will be stored only as long as it is deemed nesesary to ensure that the website runs smoothly.

Right to Deletion

You have the right to request that all your personal data we hold is deleted. Such a request can be sent by post or email, where we will confirm deletion or if not possible, explain the legitimate or lawful reasons why such a request cannot be actioned within 14 working days of receipt.

Right to Rectification

You have the right to request that we amend any personal data we hold for you if you believe it is incorrect. Such a request can be sent to the below address or email, where we will confirm rectification or if not possible, explain the legitimate or lawful reasons why such a request cannot be actioned within 14 working days of receipt.

Data Access Request

You have the right to request at any time, confirmation of the actual personal data we hold for you, and how this has been processed. Such a request can be sent to the above address or email which will be actioned within 28 working days of receipt.

Third Party Websites

The Website may contain links to other websites. SHLA are not responsible for the privacy practice or content on other such websites.

Access to your information

In addition to Right to Deletion, Right to Rectiification or Data access request please make all requests in writing to 84 George Street, Newcastle, ST5 1DN or If SHLA feel a request is unfounded or excessive or if further copies of data are required, then SHLA reserve the right to charge a fee for the provision of this information. SHLA also reserve the right to refuse a request for erasure if there is a legitimate interest or legal obligation for SHLA to continue to hold the information.

Changes to our Privacy Policy

Any changes we may make to our privacy policy in the future will be posted on our website. Please check our website to see any updates or changes to our privacy policy. This privacy policy was last updated on 25th May 2018.

General Data Protection Regulations

The Landlord agrees that any personal data provided to them by Sherlock Homes Letting Agents, such as tenant details, are safely stored and not passed onto any third party without the explicit consent of the individual to whom that data belongs and where that personal data is no longer required, that such personal data is disposed of securely. The Landlord further agrees, that they will fully cooperate with SHLA in the event a Subject Data Access Request is received, and to compensate Sherlock Homes Letting Agents for any liability incurred through a failure of the Landlord to adhere with the General Data Protection Regulations.

Contact Sherlock Homes Letting Agents at if you have any questions regarding this privacy policy.